Real companies.
Real results.
See how businesses across industries use Omazy to transform their customer experience.
Response rate
achieved by customers
Query deflection
with AI Agent
Less QA overhead
with Auto QA
Faster handle time
with unified inbox
Regional Bank
Regional bank achieves 100% chat response rate
A mid-size bank deployed Omazy's AI Agent across web chat and WhatsApp, eliminating missed conversations and reducing average wait time from 4 minutes to under 15 seconds.
Read case studyTelecom Operator
Telecom operator improves response times by 30%
A major telecom provider unified 8 support channels into Omazy's DCX Inbox, giving agents full conversation context and cutting average response time by nearly a third.
Read case studyD2C Brand
D2C brand lifts cart recovery by 18%
An online fashion brand used Omazy's proactive messaging and AI-powered follow-ups to re-engage abandoned carts across WhatsApp and email, boosting recovery revenue.
Read case studyFinancial Services Firm
Financial services firm cuts QA overhead by 60%
A financial advisory firm replaced manual conversation sampling with Omazy Auto QA, achieving 100% coverage while reducing quality assurance team hours by more than half.
Read case studyMobile Operator
Mobile operator deflects 40% of Tier-1 queries
A mobile network operator trained Omazy's AI Agent on their knowledge base, automatically resolving balance checks, plan changes, and common troubleshooting without human intervention.
Read case studyE-commerce Platform
E-commerce platform reduces handle time by 35%
A high-volume marketplace equipped agents with Omazy's AI-suggested replies and automated order lookups, dramatically cutting average handle time without sacrificing CSAT scores.
Read case studyMore case studies coming soon. Talk to us about your use case →
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