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Automations

Cross-app automations. One rule, every brand.

One engine that watches every workspace event, runs ordered action chains, and respects your per-app boundaries. Author once, scope to the apps you mean, dry-run before you ship.

Create your Workspace See it live

Engine live in production. Six events. Four action types. Per-app scoping.

Triggers

Six events, every workspace.

The engine subscribes to a fixed catalog of platform events. Stable, typed, versioned — no webhook bingo, no string-sniffing.

session.opened

A new conversation lands on any channel for any app.

session.closed

A conversation is resolved, escalated, or auto-closed.

agent.published

A new draft of an app’s AI agent goes live.

kb.updated

A knowledge-base document is added, edited, or deleted.

member.joined

A workspace member or app-scoped operator joins.

budget.alert

An LLM budget hits warn / pause / hard-cap thresholds.

Action chain

Order matters. So does scope.

A rule fires an ordered list of actions. Each action runs in sequence, with the trigger payload + every previous step’s output available as a typed variable.

  1. 1 assign_to

    Assign to operator

    Round-robin, load-balanced, or pinned to a named member of the right app.

  2. 2 tag_session

    Tag the session

    Apply structured tags. Power downstream filters, reports, and other rules.

  3. 3 send_email

    Send email

    Templated email via the workspace email driver. Variables interpolated from the trigger payload.

  4. 4 escalate_to_human

    Escalate to human

    Hand off to a named team. Audit log captures actor, reason, and original AI context.

Actions failing mid-chain are retried with exponential backoff. Final state is logged to the run history.

Per-app scoping

A rule that runs in Cards but never in Loans.

Every rule has an explicit app filter. Tick the apps you want, leave the rest alone. The engine skips your rule entirely on the apps you didn’t pick — no silent leaks across brands.

  • Allow-list, not deny-list. Empty scope = no apps, not all apps. New apps don’t auto-inherit existing rules.
  • App permissions enforced. A Cards manager can only target Cards. The UI hides apps they can’t edit.
  • Audit on every run. Run history logs the rule, the matched event, the apps it fired against, and every action result.

workspace.omazy.cx/acme-bank/automations/r_3a4f

Active

Rule

Auto-tag & escalate fraud-flagged Cards sessions

Trigger

session.opened

Apps

Cards Loans Insurance

Will only fire on Cards sessions. Loans + Insurance ignored entirely.

Actions

  1. 1. tag_session tags = [“fraud-suspect”]
  2. 2. send_email to = fraud-ops@
  3. 3. escalate_to_human team = fraud
Run-now testing

Dry-run before you ship.

Every rule has a Run now button that fires the chain against a sample event with all side-effects gated to dry-run mode. Operators see exactly what would happen — emails composed but not sent, tags previewed but not written.

Dry-run · r_3a4f
No side-effects

$ omazy automation run r_3a4f --dry-run

▸ Loaded rule “Auto-tag & escalate fraud-flagged Cards”

▸ Sample event: session.opened · app=cards · channel=whatsapp

[1/3] tag_session would set tags = [“fraud-suspect”]

[2/3] send_email would send to fraud-ops@acme-bank.com (template: fraud-alert-v2)

[3/3] escalate_to_human would route to team=fraud · pin to manager Sara K.

✓ Dry-run complete · 0 errors · 0 side-effects · elapsed 412ms

Re-run with --commit to apply.

Why this matters

Built for multi-brand operations.

One author, many brands

Build a rule once, scope it to the apps that need it. Cards reuses Insurance’s SLA pattern without inheriting Insurance’s data.

Replay any failure

Run history is queryable. Re-run any failed automation against its original trigger payload after fixing the underlying bug.

No leak by default

Per-app scoping is required, not optional. Empty scope = the rule never fires — there’s no “default to all apps” trapdoor.

Author one rule. Run it across every brand.

The automations engine is live. Free during early access — bring your apps and start firing.

Create your Workspace Talk to sales

✓ Engine live in production✓ Per-app scoped✓ Dry-run included